Mark42 Digital Solution
At Mark42 Digital Solution, we strive to deliver high-quality digital marketing services. This Refund & Cancellation Policy explains how cancellations and refunds are handled.
- Cancellation Policy
1.1 Service Cancellation by Client
Clients may request cancellation of services by providing written notice via email or official communication channels.
Cancellation requests must be submitted before the commencement of work to be considered for any refund.
Once the service has started, cancellation will not stop ongoing work or payment obligations.
1.2 Service Cancellation by Mark42 Digital Solution
We reserve the right to cancel or suspend services if:
The client fails to make payments on time
The client violates our Terms & Conditions
Required information or access is not provided despite repeated requests
In such cases, no refunds will be issued for services already delivered.
- Refund Policy
No refunds will be provided once the service has commenced, as digital marketing services involve time, resources, and strategic planning.
Payments made for setup fees, strategy planning, ad account setup, content creation, or consultation are non-refundable.
If a refund is approved (at our sole discretion), it will be processed within 7–14 business days via the original payment method.
- Monthly & Retainer Services
Monthly or retainer-based services must be canceled at least 7 days before the next billing cycle.
Failure to cancel within this period will result in charges for the upcoming cycle, with no refund applicable.
- Advertising Spend
Advertising budgets paid to third-party platforms (such as Google Ads, Meta Ads, etc.) are non-refundable under any circumstances.
Mark42 Digital Solution is not responsible for refunds issued or denied by third-party platforms.
- Project-Based Services
For one-time or project-based services, partial refunds are not applicable once work has started.
If a project is canceled before initiation, a refund may be issued after deducting administrative or consultation charges.
- Exceptional Circumstances
Refunds may be considered only in exceptional cases such as duplicate payments or billing errors, subject to internal review and approval.
- Policy Updates
Mark42 Digital Solution reserves the right to modify this Refund & Cancellation Policy at any time. Changes will be effective once published on our website or communicated to clients.
- Contact Us
For cancellation or refund-related queries, please contact:
Mark42 Digital Solution
📧 Email: helpmark42@gmail.com
📞 Phone: +91 7903655397
